Queen's Hospital

Queen's Hospital 2024-04-19 Person 3 5 0

Waiting is not a problem for me but being told I'll see a doctor soon multiplied times is frustrating and not totally honest

Communication between patients and staff needs to improve massively

Queen's Hospital 2024-04-19 Person 5 5 0

I felt I was well looked after and everyone involved in my care treated me well. There was good communication.

It can be a bit noisy at night but I do realise that the people working at night need to talk among themselves.

Queen's Hospital 2024-04-19 Person 4 5 0

All nurses doctors and dinner workers were helpful

Fitted sheets

Queen's Hospital 2024-04-19 Person 5 5 0

I gave my answers because my experience with the nurses and doctors involved in my case amazing

You did everything great when i was admitted there.

Queen's Hospital 2024-04-19 Person 5 5 0

All the members of staff where excellent

None

Queen's Hospital 2024-04-19 Person 4 5 0

Sent to hospital with husband with severe breathing problems, his doctor gave an accompanying letter - got dealt with at a thoroughly professional pace ..

Parking was a problem - wheelchair hunting meant I had to leave him weak and alone whilst I looked for one ..

Queen's Hospital 2024-04-19 Person 1 5 0

Family member admitted. Negative experience from day one. Very little kindness and compassion among some staff, sometimes rude, and disrespectful. Although it was clear they were short staffed, staffing levels are a Trust issue, but it often seemed like they just didn’t want to be there. Nursing used to be a vocation, now it just seems to be a job for some. Poor communication throughout, never anyone around to speak to. Often nobody would get back to you. Important information relating to patients needs overlooked.

Trust need to focus on increasing staffing levels, but please try and recruit people who genuinely want to work in a hospital, I’m sure most do but not all. See patients as individuals, not generalise as what seems to be happening. Ensure their personal needs are met. Communicate better, and listen to concerned relatives. Senior staff need to spend more time on the floor, to see what really goes on.

Queen's Hospital 2024-04-19 Person 5 5 0

I found the staff very friendly and helpful

Nothing

Queen's Hospital 2024-04-19 Person 5 5 0

Very efficient team, all very patient, explained clearly what they needed to do and what would the next stage of the visit. All the nurses, helpers, all the different levels of staff we encountered, were positive, helpful, and supportive.

Queen's Hospital 2024-04-19 Person 5 5 0

Quick, easy and comfortable appointment

N/a